FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

Orders / Purchases

Product Availability & Confirming Order - Stock on Island


In-stock items on island items are generally available for delivery 1 – 3 days after payment is received depending on the item. All items purchased electrical and gas are factory checked by our technician to ensure that the item is in ideal working condition – before collection / delivery of the item to the customer. This step assists in ensuring that you receive an item that you will be ideal working condition based on the manufacturer’s specifications. Some items will also require our technician to complete commissioning/installation at your location, all of which will be advised / arrange at the point of sale.




Product Availalability & Confirming Order - Special Orders/ Drop Shipments:


Expected delivery time will be communicated to you at or before the time or confirmation of purchase – and is based entirely on the immediate availability of the item from the manufacturer.




Cancelling/ Modifying/Exchanging/Returning an Item


We take great pride in the quality of our merchandise. If you are not satisfied with your purchase we will gladly exchange (once an exact replacement is available on island) any item in its original, unused condition and packaging with your proof of purchase from 5 days of receipt or issue a store credit for the current value of that item. In certain cases, such as items requiring assembly, a usage or restocking fee may apply on your return. In the unlikely event you discover a manufacturing defect with any of our products, please contact us to arrange the repair or replacement of this product. Kindly note that this excludes defects resulting from use outside of normal conditions, including excessive wear, inadequate maintenance, voltage or electrical fluctuations or other defects not covered by a manufacturer’s warranty.




Cancelling/Modifying/ Returning a Drop Shipment


Once your order is placed and en-route to you, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible.




Exchanging a Special Order Item


Sorry, we cannot accept exchanges on any special order or sale items.




Can you ship in stock items overseas?


Yes we can. However, there is cost/benefit decision. It depending on the given the size/weight etc on items we sell, we usually find it more economical for our customers to offer our drop shipment service. We will work with you to provide the most economical/quickest way of getting your item to you.




Are items shown online available in store?


It depends on the item. Some items we can ship overseas, however given the size/weight etc on items we sell, we usually find it more economical for our customers to offer our drop shipment service.




Can I order online and collect in-store?


Yes, you can purchase and collect the item. Delivery is optional but in some circumstances is strongly recommended. However, the option will always be yours.




What are my delivery options?


We offer (optional) delivery at a flat fee of BDS $146.88 ($125.00+ 17.5% Vat). Alternatively you have the option of arranging your own pickup in store.




What happens if I order an item that is out of stock?


A customer service representative will call you and advise you of the out of stock items and suggest a familiar product.




Receipt of Incorrect Product:


If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our office with a picture of the of the incorrect product received. We will work with you to reship the correct item or offer a refund. Note if the item is removed from the original packaging that a restocking fee might be applied.




Assemblies & Deliveries:


We offer assembly and in house factory check service at no cost to the customer. We aim to inspect every item that we offer before delivery and we encourage you to do the same prior to and at the time of sale. We do offer delivery service for bulk items or heavy/bulky items at a nominal cost based on the technicality of the delivery. If you need a delivered item returned, contact us to determine the reason and to get a return authorization. In certain circumstances, a usage or restocking fee may apply and additional collection fees may be charged.





Price Changes & Updates

Will the listed price always be the total paid?


All prices for items in Barbados, are listed inclusive of 17.5% Vat and are subject to change without notice. Delivery cost or installation costs are not included in the pricing quoted on the website or in our showroom. In the rare event that a product is listed at an incorrect price due to a website error, BlueFlames will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.





Payments

What forms of payment do you accept?


We accept the following tenders for payment:

  • Cash – Barbados or United States dollars
  • Credit Cards – Visa, Cave Shepherd Visa or Mastercard
  • Debit Cards – local debit cards on the CARIFs network
  • Personal or Corporate Cheques –Cheque purchases will be placed on hold for 5 business days until they clear. The holding period is not required if a certified cheque is provided or if pre-approved by management.
  • Wire Transfer – We accept wire transfers for orders $100 and over but intermediary bank charges should be included in the initial payment value. The order will be placed on hold until the payment is received.
  • MMoney Mobile app
  • CS Mobile (Cave Shepherd Mobile app)
Once payment is cleared, the order will be released to process for delivery/shipment.





Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

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Cancellation Policy

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Satisfaction Guarantee

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Head Office

our promise

With a legacy built on being an industry leader and providing high quality products/services and improving customer satisfaction, we will continue to raise the bar with vigor, enthusiasm and passion to help our customers increase the efficiency of their time.  

Rendezvous, Christ Church, Barbados, W.I.

Operating Hours

Mon - Fri: 8am - 5pm

need help?

Contact Us

246-538-0800

Whatsapp: 246-233-0268

sales@blueflames.online

events@blueflames.online

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© 2020 by Food and Equipment Solutions Inc

246-538-0800

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